job discription :

Overview of duties • Welcomes guests and provides a high standard of restaurant service at the F&B point of sale• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour • Adopts appropriate service-oriented behaviours and attitudes, focusing on the brand's values: Modernity, Simplicity, Well-being Main responsibilities • Provides a friendly and personalised welcome for guests in line with the brand's service mindset • Offers attentive service and adapts to any constraints guests may have • Heeds any remarks made by guests and ensures follow-up • Establishes good relations with guests, offering advice and fostering customer loyalty • Knows all about facilities available & promotes the brand and hotel's offer Professional techniques / Production • Completes the following tasks: - unloads the deliveries for his/her department - prepares the point of sale and preparation areas - welcomes guests and provides waiter service - cleans and tidies the restaurant and preparation areas after closing • Before every workshift, finds out about dish composition and any shortages (takes part in briefing and debriefing meetings)• Organises his/her work to suit fluctuations in numbers, events and guests • Recognises the different types of clientele and adapts services accordingly, keeping to the basic rules • Keeps the equipment used in good condition .

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